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Noticeboard

Notice of Closure

The Surgery will be closed for mandatory training on Wednesday 13th September 2017 from 3.30 pm to 6.30 pm.

Medical Care when we're closed ...

NHS 111    If you require medical help, please call the NHS 111 service on 111.  This service is for urgent medical situations or if you or a member of your family becomes ill and you are concerned.  

Local Pharmacist   Your local pharmacist is often able to help you with mild medical ailments. 

999   If you injury or illness is severe or if you have had a serious accident, telephone 999 and ask for an ambulance. Alternatively visit your local A&E department.

Walk-in Centre.  There is a weekend clinic in the local area for holidaymakers, people without a permanent registered GP or those seeking treatment outside of normal surgery hours.  There are no telephone bookings - you just turn up and are allocated an appointment on arrival.  Please bear in mind that these clinics can be extremely busy and you may have a long wait to be seen.  The weekend Walk-in Centre is at:

Boscombe & Springbourne Health Centre, 66-68 Palmerston Road, Boscombe, Bournemouth  BH1 4HT.  Opening times: Saturday and Sunday 8 am to 8 pm.

FLU CLINICS

We will be holding our annual flu clinics this year on Saturday 30th September and Saturday 14th October. We have decided to have a week’s break in between them this year so patients who may be away for a fortnight can hopefully still attend one of them.

Those patients who are eligible will soon receive a letter or text inviting them to have this year’s flu vaccine and to book a time slot for the injection. Please call reception on 01202 525252 (after 10.00 am please) to do this. 

Those patients who are also eligible for the Pneumonia and Shingles vaccines will be able to have this at the same time as their flu vaccine but due to the extra time it takes to prepare the Shingles vaccine, we will only be able to administer this on the 14th October 2017 when we have sufficient staff.

Please be aware that there won’t be any additional nurses’ flu clinics until mid November.

 

A warm welcome from our staff to the Practice Website

May we take this opportunity to welcome you to our practice. We are very proud of the services we provide and hope we are able to fully support the health needs of you and your family. We are continually looking to develop our services and welcome any comment you may wish to make. We have a long established history in the area.

 

We practice quality family and personal medicine. We constantly monitor the quality of community and hospital care provided by your local hospitals to provide you with the best medical care. We co-operate with the Care Quality Commission, Dorset Clinicial Commissioning Group and NHS England to advance Primary Care and our long-established patients will have observed the many improvements in the service we offer.

 

The intention of this website is to make you aware of the services we provide, to help you use them as efficiently as possible, and to offer advice for common complaints. Please read the sections on repeat prescriptions and house calls. Our staff will be happy to answer questions or provide you with further information that you may require.

 

All patients at this practice are allocated a named GP (this is your registered GP). All new patients will be informed of her named GP within 21 days of joining the Practice.   You are still able/welcome to book appointments with the GP of your choice but your registered GP is responsible for your overall care. Should you wish to know who this is please ask the receptionist.

 

Please be aware that in order to maintain our standards, all incoming and outgoing calls will be recorded but no recorded data will leave the Surgery.

 

See our new column 'Local Events to improve your Health' in which we will put details of events that organisations are putting on or to give advice on improving health.  


++ IMPORTANT INFORMATION ++


Your Views Matter

Dorset Clinical Commissioning Group are looking at improving access to primary care services in Dorset and are asking patients to complete their confidential survey.  This can be accessed online via www.dorsetccg.nhs.uk/patientaccess or to request a paper copy, call 03332 412495.  This survey will close on the 20th August 2017.

Elaine Tham - Nurse Practitioner

Please remember that we now have the services of a Nurse Practitioner.  Elaine Tham can now see, treat and prescribe for patients with many different ailments.  Please see our article on Elaine in our 'Further Information' column to the right for details on what Elaine can treat.

CQC Inspection

On Wednesday 13th December, the Village Surgery was inspected by the Care Quality Commission (CQC) who thoroughly reviewed all our clinical and management procedures to assess if we were working to the nationally set standards.  We are very pleased to announce that we received a 'Good' rating in all areas which signifies that we are performing well and meeting all the CQC's expectations. 

A lot of hard work was undertaken by all the staff at the surgery in order to achieve this rating and we are very pleased with the result. 

A copy of the full CQC Inspectors' report is available at the following link.

Village Surgery CQC Inspection

The Electronic Prescribing Service

The Village Surgery  uses the Electronic Prescription Service. This service should make collecting repeat prescriptions easier and more convenient for you as this service gives you the option to ‘nominate’ the pharmacy you choose to get your regular medication or appliances from. Your GP will then send your prescription electronically to them directly and your medication will be ready for you to collect in about two working days. This will therefore save you a trip to the surgery just to collect a prescription form.

Further details are available in the information sheet below. If you decide you would like to use this service, please print off and complete a 'Pharmacy Nomination Form' shown below and bring it to reception with some photographic ID as soon as possible so we can up date your details.

EPS Pharmacy Nomination Form

EPS Information Sheet

Travelling Abroad?

Please see our article on vaccines for foreign travel and how we can help you.  However please remember - patients who intend to travel abroad are required to phone through the surgery 5-7 days after you have submitted your travel form to find out exactly which travel vaccinations they require in advance of their appointment. 

Update your Contact Details

You can update your contact details securely online. Click here to update your details

 

 

 On Line Service - SystmOnline

We are very pleased to announce that our internet service called ’SystmOnline’ has been very popular with our patients.  It is a very easy to use website which enables you to:

  • View existing appointments

  • Book a 10 minute doctor's appointment over the next four weeks.

  • Cancel an appointment. 

  • View your medication.

  • Request repeat medication.

  • Change your contact details.

  • View your Summary Care Record  

  • Review your detailed recorded medical record. 

The Summary Care Record details the allergies and sensitivities, acute medications issued in the last 12 months and current and past repeat medications.  Please see our 'Latest News' section for further details and how you can register for this service.

Summary Care Record

To view your summary care record online Click Here

Online Prescriptions

We are changing the system for ordering repeat prescriptions. Learn More...

Review your detailed recorded medical record

You now have the facility to review your detailed recorded medical record.  However, requests for this service must be assessed by your usual GP to ensure that there is nothing in your record that your GP considers may be harmful to your wellbeing.  This may take up to 10 working days.

 

Important changes to our online system.  

Due to changes made by our clinical provider, System One, you made find it different how you access SystmOne On line.  Please read the document below for instructions of how things have changed.

Important Changes to our On Line System

(Site updated 05/09/2017)
Order your repeat medicationsCancel your appointmentAccess Appointment System
 
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