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2014 Patient Survey

A big thank you to all our patients who completed the Patient Survey we ran during the past four weeks.  We received almost 100 responses and are very grateful for the feedback we received from you, a lot of which was very positive. 

 

We have now reviewed the survey results with our Patient Reference Group and agreed the plan of action we will take to make improvements to this surgery where we can.  A full report of the survey with our action plan is published in our 'Survey Report' section of this website with the actual results in the 'Survey Results' section.

Many Thanks to all those patients who completed the survey and those who belong to our Patient Participation Group and Patient Reference Group for helping to design the survey.

		

IMPORTANT

Do you want some of your personal and clinical data shared automatically ?

We have just been advised that NHS England have the power to automatically extract some of your personal and clinical data from our Computer system in order to improve future healthcare services on the NHS.  However, this extraction is beyond our control as a practice – PLEASE TELL US if you DO NOT want your information automatically taken from our clinical system.  You can inform us in person if you are visiting the surgery and complete an opt out form then or down load a suitable from the Care.Data page in the column to the right and send these to the practice.  Leaflets explaining the reasons for this extraction are available from the reception team or you can download a copy of 'Frequently Asked Questions' from the left hand column of this site.  Alternatively, please visit the website www.hscic.gov.uk for future details.

 

A warm welcome from our staff to the Practice Website

May we take this opportunity to welcome you to our practice. We are very proud of the services we provide and hope we are able to fully support the health needs of you and your family. We are continually looking to develop our services and welcome any comment you may wish to make. We have a long established history in the area.

We practice quality family and personal medicine. We constantly monitor the quality of community and hospital care provided by your local hospitals to provide you with the best medical care. We co-operate with the Dorset & Somerset Health Authority and the Bournemouth & Poole PCT to advance Primary Care and our long-established patients will have observed the many improvements in the service we offer.

The intention of this website is to make you aware of the services we provide, to help you use them as efficiently as possible, and to offer advice for common complaints. Please read the sections on repeat prescriptions and house calls. Our staff will be happy to answer questions or provide you with further information that you may require.

Please be aware that in order to maintain our standards, all incoming and outgoing calls will be recorded but no recorded data will leave the Surgery.

Travelling Abroad?

Patients who intend to travel abroad are required to phone through the surgery to find out exactly which travel vaccinations they require in advance of their appointment.  Find out more >>>

Update your Contact Details

You can update your contact details securely online. Click here to update your details

 


New On Line Service - SystmOne On LIne

We are very pleased to announce that we have now introduced a new internet service called ’SystmOnline’.  SystmOnline is a very easy to use website which will enable you to:

  • View existing appointments

  • Book a 10 minute doctor's appiontment over the next four weeks.

  • Cancel an appointment.

  • View your medication.

  • Request repeat medication.

  • Change your contact details.

Please see our 'Latest News' section for further details.

Online Prescriptions

Important: We are changing the system for ordering repeat prescriptions. Learn More...

(Site updated 13/06/2014)
Order your repeat medicationsCancel your appointmentAccess Appointment System
 
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