We often invite patients who are suffering with Long Term Conditions to have regular clinical reviews in order to ensure we are treating these patients with the best possible care.
Invites are sent via text or letter and we consider it vitally important that patients have these reviews whenever they receive an invite and it is especially important for patients who have the following medical conditions to participate in these reviews:
ASTHMA / COPD / DIABETES
PLEASE telephone the surgery on 01202 525252 (preferably after 11.00 am) to arrange a review.
For patients diagnosed with HYTERTENSION (high blood pressure), we would be grateful to have your most recent blood pressure reading. Please telephone the surgery to let our receptionists know if you've done your own reading or else please feel free to use our Blood Pressure monitor in the Waiting Room.
We would also like to get the smoking status of all our patients to keep our medical records up to date. Please telephone the above number to let us know your status.
Friends & Family Test
Instead of a Patient Survey this year, this Surgery is going to participate in the Friends & Family Test which you may have heard about in the media recently. This 'test' is really a very brief questionnaire but the first question must be 'How Likely are you to recommend our GP Practice to friends and family if they need similar care?'. This will then be followed up by set responses - 'Extremely likely, Likely, Neither Likely or Unlikely, Unlikely, Extremely Unlikely or Don't Know'. After that, a follow up question will be provided giving patients the opportunity to write the reason why they gave that response if they want to. All responses will be anonymous.
The Friends & Family Test will begin on the 1st December and we hope to collect feedback via paper questionnaires, a dedicated website and through an iPad stand situated in our waiting room.
Each month, we will collect all the responses and publicise them for our patients to review. We believe this test is more relevant than our annual patient survey as we can collect feedback from our patients throughout the year and not just get a snapshot of your opinion of us from one month.
If you wish to go to the Friends & Family Test now, please go to:
2014 FLU VACCINATION CAMPAIGN
Thanks to all our patients who attended our annual Saturday flu clinics this October. For those of you who are entitled to a flu vaccine (ie aged 65 and over or in a recognised 'at risk' group), and haven't had one, please contact our reception team on 01202 525252 to arrange an appointment. However, we would appreciate if patients could call after our busy morning period to arrange this from 9.30 am onwards.
Patients aged 65 and over are also eligible for a free vaccination against pneumonia. This is a once in a life time vaccine and if you would like to have this please inform the nurse during who will check your records to ensure that you haven't had it already.
A vaccination against Shingles is also being offered to patients who are aged 70, 78 and 79 on the 1st September 2014. Letters will be sent to eligible patients inviting them to have the shingles vaccine.
If you have any queries about the vaccines or our flu campaign please do not hesitate to contact the surgery.
A warm welcome from our staff to the Practice Website
May we take this opportunity to welcome you to our practice. We are very proud of the services we provide and hope we are able to fully support the health needs of you and your family. We are continually looking to develop our services and welcome any comment you may wish to make. We have a long established history in the area.
We practice quality family and personal medicine. We constantly monitor the quality of community and hospital care provided by your local hospitals to provide you with the best medical care. We co-operate with the Dorset & Somerset Health Authority and the Bournemouth & Poole PCT to advance Primary Care and our long-established patients will have observed the many improvements in the service we offer.
The intention of this website is to make you aware of the services we provide, to help you use them as efficiently as possible, and to offer advice for common complaints. Please read the sections on repeat prescriptions and house calls. Our staff will be happy to answer questions or provide you with further information that you may require.
Please be aware that in order to maintain our standards, all incoming and outgoing calls will be recorded but no recorded data will leave the Surgery.
Patients who intend to travel abroad are required to phone through the surgery to find out exactly which travel vaccinations they require in advance of their appointment. Find out more >>>
Update your Contact Details
You can update your contact details securely online. Click here to update your details
New On Line Service - SystmOne On LIne
We are very pleased to announce that we have now introduced a new internet service called ’SystmOnline’. SystmOnline is a very easy to use website which will enable you to:
View existing appointments
Book a 10 minute doctor's appiontment over the next four weeks.
Cancel an appointment.
View your medication.
Request repeat medication.
Change your contact details.
Please see our 'Latest News' section for further details.
Important: We are changing the system for ordering repeat prescriptions. Learn More...
WHILST YOU ARE ORDERING YOUR REPEAT PRESCRIPTION, PLEASE CHECK IF YOU NEED A MEDICAL REVIEW OR TO GIVE US YOUR LATEST BLOOD PRESSURE READING IF YOU ARE SUFFERING FROM HIGH BLOOD PRESSURE (See article above).
(Site updated 18/12/2014)