This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Surgery Closures

The Village Surgery will be closed on the following date:

 1.30 pm to 4.30 pm Thursday 16th June 2016 - Mandatory Staff Training

Medical Care when we're closed ...

NHS 111    If you require medical help during this weekend, please call the NHS 111 service on 111.  This service is for urgent medical situations or if you or a member of your family becomes ill and you are concerned.  

Local Pharmacist   Your local pharmacist is often able to help you with mild medical ailments.  Please use the link to find out the times pharmacies in Bournemouth and Poole are opening over the Bank Holiday.  Pharmacy Opening Hours - 30th May 2016

999   If you injury or illness is severe or if you have had a serious accident, telephone 999 and ask for an ambulance. Alternatively visit your local A&E department.

Walk-in Centre.  There is a weekend clinic in the local area for holidaymakers, people without a permanent registered GP or those seeking treatment outside of normal surgery hours.  There are no telephone bookings - you just turn up and are allocated an appointment on arrival.  Please bear in mind that these clinics can be extremely busy and you may have a long wait to be seen.  The weekend Walk-in Centre is at:

Boscombe & Springbourne Health Centre, 66-68 Palmerston Road, Boscombe, Bournemouth  BH1 4HT.  Opening times: Saturday and Sunday 8 am to 8 pm.


A warm welcome from our staff to the Practice Website

May we take this opportunity to welcome you to our practice. We are very proud of the services we provide and hope we are able to fully support the health needs of you and your family. We are continually looking to develop our services and welcome any comment you may wish to make. We have a long established history in the area.

 

We practice quality family and personal medicine. We constantly monitor the quality of community and hospital care provided by your local hospitals to provide you with the best medical care. We co-operate with the Care Quality Commission, Dorset Clinicial Commissioning Group and the NHS Local Area Team to advance Primary Care and our long-established patients will have observed the many improvements in the service we offer.

 

The intention of this website is to make you aware of the services we provide, to help you use them as efficiently as possible, and to offer advice for common complaints. Please read the sections on repeat prescriptions and house calls. Our staff will be happy to answer questions or provide you with further information that you may require.

 

All patients at this practice are allocated a named GP (this is your registered GP). All new patients will be informed of her named GP within 21 days of joining the Practice.   You are still able/welcome to book appointments with the GP of your choice but your registered GP is responsible for your overall care. Should you wish to know who this is please ask the receptionist.

 

Please be aware that in order to maintain our standards, all incoming and outgoing calls will be recorded but no recorded data will leave the Surgery.

 

See our new column 'Local Events to improve your Health' in which we will put details of events that organisations are putting on to give advice on improving health.  

Elaine Tham - Nurse Practitioner

We are very pleased that our Senior Practice Nurse, Elaine Tham, has started seeing patients as a Nurse Practitioner.  Many of you will know that Elaine passed her Nurse Practitioner Post Registration Diploma last autumn and is fully qualified to treat and prescribe for patients with the following ailments:

Sore throat / Ear problems / Colds & Flu / Sinusitis / Allergic rhinitis & Hayfever / Cough / COPD & Acute Asthma / Eyes & Skin / Rashes / Ezcema /  Nappy Rash / Fungal Infections / Cold Sores / Shingles / Boils / Warts & Varrucae / Infected Wounds and Cellulitis / Ingrown Toenails / Head Lice / Insect Bites / Sunburn / Women's Health / Sexual Health Advice / Contraception Advice & prescriptions / Urinary Tract Infections / Vaginal Candidiasis / Abnormal Discharge / Threadworms.

Please ask our reception team for an appointment with Elaine if you have any of the above conditions as you may be able to get an appointment with her more quickly than with a GP.

Elaine will still be working as a Practice Nurse and doing her normal nursing duties when not undertaken her Nurse Practitioner role.

 

The Electronic Prescribing Service

The Village Surgery now uses the Electronic Prescription Service. This service should make collecting repeat prescriptions easier and more convenient for you as this service gives you the option to ‘nominate’ the pharmacy you choose to get your regular medication or appliances from. Your GP will then send your prescription electronically to them directly and your medication will be ready for you to collect in about two working days. This will therefore save you a trip to the surgery just to collect a prescription form.

Further details are available in the information sheet below. If you decide you would like to use this service, please print off and complete a 'Pharmacy Nomination Form' shown below and bring it to reception with some photographic ID as soon as possible so we can up date your details.

EPS Pharmacy Nomination Form

EPS Information Sheet

Travelling Abroad?

Patients who intend to travel abroad are required to phone through the surgery to find out exactly which travel vaccinations they require in advance of their appointment.  Find out more >>>

Update your Contact Details

You can update your contact details securely online. Click here to update your details

 

Patient Feedback

Feedback from patients is always welcome and a useful way for us to see how we're doing, what you don't particularly like and what improvements we can make. 

Friends & Family Test.    Patients are always able to give us feedback via the Friends & Family Test which is a very brief questionnaire with the first question being 'How Likely are you to recommend our GP Practice to friends and family if they need similar care?'.  This will then be followed up by set responses - 'Extremely likely, Likely, Neither Likely or Unlikely, Unlikely, Extremely Unlikely or Don't Know'.  After that, thre is a follow up question giving patients the opportunity to write the reason why they gave that response if they want to.  All responses will be anonymous.

The Friends & Family Test is available on this website in the column to the right, via our IPad in the waiting room and as a paper version from the reception team.  You may also find that you receive a text message asking for your opinion.

Each month, we will collect all the responses and publicise them for our patients to review.  We believe this test is more relevant than our annual patient survey as we can collect feedback from our patients throughout the year and not just get a snapshot of your opinion of us from one month.

Patient Survey.   We will also be running a Patient Survey during the summer months in order to get our patients' views on specific topics.  WATCH THIS SPACE!!!

 

 On Line Service - SystmOnline

We are very pleased to announce that our internet service called ’SystmOnline’ has been very popular with our patients.  It is a very easy to use website which enables you to:

  • View existing appointments

  • Book a 10 minute doctor's appointment over the next four weeks.

  • Cancel an appointment. 

  • View your medication.

  • Request repeat medication.

  • Change your contact details.

  • View your Summary Care Record  

  • Review your detailed recorded medical record. 

The Summary Care Record details the allergies and sensitivities, acute medications issued in the last 12 months and current and past repeat medications.  Please see our 'Latest News' section for further details and how you can register for this service.

Summary Care Record

To view your summary care record online Click Here

Online Prescriptions

We are changing the system for ordering repeat prescriptions. Learn More...

Review your detailed recorded medical record

You now have the facility to review your detailed recorded medical record.  However, requests for this service must be assessed by your usual GP to ensure that there is nothing in your record that your GP considers may be harmful to your wellbeing.  This may take up to 10 working days.

 

Important changes to our online system.  

Due to changes made by our clinical provider, System One, you made find it different how you access SystmOne On line.  Please read the document below for instructions of how things have changed.

Important Changes to our On Line System

(Site updated 15/06/2016)
Order your repeat medicationsCancel your appointmentAccess Appointment System
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website