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Noticeboard

BANK HOLIDAYS

The Village Surgery will be closed on the following dates for the May Bank Holidays:

Monday 2nd May and Monday 30th May 2016.

Medical Care when we're closed ...

NHS 111    If you require medical help during this weekend, please call the NHS 111 service on 111.  This service is for urgent medical situations or if you or a member of your family becomes ill and you are concerned.  

Local Pharmacist   Your local pharmacist is often able to help you with mild medical ailments.  Please use the link to find out the times pharmacies in Bournemouth and Poole are opening over both Bank Holidays.   Pharmacies opening May Bank Holidays

999   If you injury or illness is severe or if you have had a serious accident, telephone 999 and ask for an ambulance. Alternatively visit your local A&E department.

Walk-in Centre.  There is a weekend clinic in the local area for holidaymakers, people without a permanent registered GP or those seeking treatment outside of normal surgery hours.  There are no telephone bookings - you just turn up and are allocated an appointment on arrival.  Please bear in mind that these clinics can be extremely busy and you may have a long wait to be seen.  The weekend Walk-in Centre is at:

Boscombe & Springbourne Health Centre, 66-68 Palmerston Road, Boscombe, Bournemouth  BH1 4HT.  Opening times: Saturday and Sunday 8 am to 8 pm.

Read our Newslettter


A warm welcome from our staff to the Practice Website

Unfortunately, we are experiencing a shortage of  nurses' appointments due to staff illness  We are trying to employ locums wherever we can and would be grateful if our patients could bear with us during this temporary period and be patient with our reception team who are doing their best to help everyone with the limited appointments they have.

Please remember that often Pharmacists are often able to help you with headaches, upset stomach, coughs and colds and will refer you back to the GP should he/she consider your symptoms more serious.

May we take this opportunity to welcome you to our practice. We are very proud of the services we provide and hope we are able to fully support the health needs of you and your family. We are continually looking to develop our services and welcome any comment you may wish to make. We have a long established history in the area.

 

We practice quality family and personal medicine. We constantly monitor the quality of community and hospital care provided by your local hospitals to provide you with the best medical care. We co-operate with the Care Quality Commission, Dorset Clinicial Commissioning Group and the NHS Local Area Team to advance Primary Care and our long-established patients will have observed the many improvements in the service we offer.

 

The intention of this website is to make you aware of the services we provide, to help you use them as efficiently as possible, and to offer advice for common complaints. Please read the sections on repeat prescriptions and house calls. Our staff will be happy to answer questions or provide you with further information that you may require.

 

All patients at this practice are allocated a named GP (this is your registered GP). All new patients will be informed of her named GP within 21 days of joining the Practice.   You are still able/welcome to book appointments with the GP of your choice but your registered GP is responsible for your overall care. Should you wish to know who this is please ask the receptionist.

 

Please be aware that in order to maintain our standards, all incoming and outgoing calls will be recorded but no recorded data will leave the Surgery.

 The Electronic Prescribing Service

The Village Surgery now uses the Electronic Prescription Service. This service should make collecting repeat prescriptions easier and more convenient for you as this service gives you the option to ‘nominate’ the pharmacy you choose to get your regular medication or appliances from. Your GP will then send your prescription electronically to them directly and your medication will be ready for you to collect in about two working days. This will therefore save you a trip to the surgery just to collect a prescription form.

Further details are available in the information sheet below. If you decide you would like to use this service, please print off and complete a 'Pharmacy Nomination Form' shown below and pass it to our reception team as soon as possible so we can up date your details in preparation of our 'go live' date in July.

EPS Pharmacy Nomination Form

EPS Information Sheet

Travelling Abroad?

Patients who intend to travel abroad are required to phone through the surgery to find out exactly which travel vaccinations they require in advance of their appointment.  Find out more >>>

Update your Contact Details

You can update your contact details securely online. Click here to update your details

 

Friends & Family Test

Instead of a Patient Survey this year, this Surgery is going to participate in the Friends & Family Test which you may have heard about in the media recently.  This 'test' is really a very brief questionnaire but the first question must be 'How Likely are you to recommend our GP Practice to friends and family if they need similar care?'.  This will then be followed up by set responses - 'Extremely likely, Likely, Neither Likely or Unlikely, Unlikely, Extremely Unlikely or Don't Know'.  After that, a follow up question will be provided giving patients the opportunity to write the reason why they gave that response if they want to.  All responses will be anonymous.

We hope to collect feedback via paper questionnaires, a dedicated website and through an iPad stand situated in our waiting room.

Each month, we will collect all the responses and publicise them for our patients to review.  We believe this test is more relevant than our annual patient survey as we can collect feedback from our patients throughout the year and not just get a snapshot of your opinion of us from one month.

If you wish to go to the Friends & Family Test now, please go to:

www.leavemyfeedback.com/4634

The latest reports are available below:

Friends & Family Test - Dec 2015

Friends & Family Test - Jan 2016

Friends & Family Test - February 2016

 On Line Service - SystmOnline

We are very pleased to announce that our internet service called ’SystmOnline’ has been very popular with our patients.  It is a very easy to use website which enables you to:

  • View existing appointments

  • Book a 10 minute doctor's appointment over the next four weeks.

  • Cancel an appointment. 

  • View your medication.

  • Request repeat medication.

  • Change your contact details.

  • View your Summary Care Record  

  • Review your detailed recorded medical record. 

The Summary Care Record details the allergies and sensitivities, acute medications issued in the last 12 months and current and past repeat medications.  Please see our 'Latest News' section for further details and how you can register for this service.

Summary Care Record

To view your summary care record online Click Here

Online Prescriptions

We are changing the system for ordering repeat prescriptions. Learn More...

Review your detailed recorded medical record

You now have the facility to review your detailed recorded medical record.  However, requests for this service must be assessed by your usual GP to ensure that there is nothing in your record that your GP considers may be harmful to your wellbeing.  This may take up to 10 working days.

 

Important changes to our online system.  

Due to changes made by our clinical provider, System One, you made find it different how you access SystmOne On line.  Please read the document below for instructions of how things have changed.

Important Changes to our On Line System

(Site updated 03/05/2016)
Order your repeat medicationsCancel your appointmentAccess Appointment System
 
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