VERY IMPORTANT - CHANGES TO OUR ON-LINE SERVICES!
TPP, our clinical software supplier of Systm1 made a number of changes to the online services module (Systmonline) in early December which we had no control over. This has caused confusion for many of our patients which we are trying to rectify and are so please be aware of the following:
To request medication
1. On the home page, click ‘Medication’.
2. On the Medication Page, again click ‘Medication’.
3. Two options are now available ‘Request Existing Medication’ or ‘Make Custom Request’. If you wish to order your regular medications, tick the boxes for the items required. However, please be aware that if you then select ‘Make Custom Request’ or write in the ‘Medication request notes’ box after doing this, all your ticked selections will be removed.
4. Click the ‘Continue’ button at the bottom of the page.
5. On the next screen, medication requested appear with a ‘notes' box to the right of each medication where you can write any details specific to that drug. There is an additional box further down the page where you can request other medications or add some information for the GP.
6. Click ‘Request Medication’ again at the bottom of the page to submit.
To unlock passwords
If you lock your account (ie enter your password incorrectly too many times), the system does not tell you that your account has been suspended and you are unable to reset your password via the ‘change password’ link. You will need to come into the surgery with photo id to have your account unlocked and a new password generated.
At the moment, Systm1 does not allow changes to your user name which is system generated the first time you register for online services. Therefore, if you change your surname etc, we cannot change your user name.
There are now extra services listed under Manage Online Services. Detailed coded record and Full clinical record are not currently available but have been added by TPP in readiness for national rollout sometime in the future to allow patients more access to information in their records. Please be aware that at the moment, clicking ‘request’ will not activate these services. However it will mean that once the service does become available at the Village Surgery, access will be automatically granted to you, (the text on the Manage online services screen above the boxes also explains this).
If you have any queries, comments or issues relating to Systmonline, you can send these through directly to TPP by going to the ‘Help’ section on the toolbar at the top of the home page, scroll down to the bottom of page then click on ‘Send TPP a Query’. We have no control over any changes TPP make to Online services although we do pass on our patient feedback to them.
A warm welcome from our staff to the Practice Website
May we take this opportunity to welcome you to our practice. We are very proud of the services we provide and hope we are able to fully support the health needs of you and your family. We are continually looking to develop our services and welcome any comment you may wish to make. We have a long established history in the area.
We practice quality family and personal medicine. We constantly monitor the quality of community and hospital care provided by your local hospitals to provide you with the best medical care. We co-operate with the Care Quality Commission, Dorset Clinicial Commissioning Group and the NHS Local Area Team to advance Primary Care and our long-established patients will have observed the many improvements in the service we offer.
The intention of this website is to make you aware of the services we provide, to help you use them as efficiently as possible, and to offer advice for common complaints. Please read the sections on repeat prescriptions and house calls. Our staff will be happy to answer questions or provide you with further information that you may require.
All patients at this practice are allocated a named GP (this is your registered GP). All new patients will be informed of her named GP within 21 days of joining the Practice. You are still able/welcome to book appointments with the GP of your choice but your registered GP is responsible for your overall care. Should you wish to know who this is please ask the receptionist.
Please be aware that in order to maintain our standards, all incoming and outgoing calls will be recorded but no recorded data will leave the Surgery.
Introducing the Electronic Prescribing Service
The Village Surgery has now introduced the Electronic Prescription Service. This service should make collecting repeat prescriptions easier and more convenient for you as this service gives you the option to ‘nominate’ the pharmacy you choose to get your regular medication or appliances from. Your GP will then send your prescription electronically to them directly and your medication will be ready for you to collect in about two working days. This will therefore save you a trip to the surgery just to collect a prescription form.
Further details are available in the information sheet below. If you decide you would like to use this service, please print off and complete a 'Pharmacy Nomination Form' shown below and pass it to our reception team as soon as possible so we can up date your details in preparation of our 'go live' date in July.
EPS Pharmacy Nomination Form
EPS Information Sheet
Patients who intend to travel abroad are required to phone through the surgery to find out exactly which travel vaccinations they require in advance of their appointment. Find out more >>>
Update your Contact Details
You can update your contact details securely online. Click here to update your details
Friends & Family Test
Instead of a Patient Survey this year, this Surgery is going to participate in the Friends & Family Test which you may have heard about in the media recently. This 'test' is really a very brief questionnaire but the first question must be 'How Likely are you to recommend our GP Practice to friends and family if they need similar care?'. This will then be followed up by set responses - 'Extremely likely, Likely, Neither Likely or Unlikely, Unlikely, Extremely Unlikely or Don't Know'. After that, a follow up question will be provided giving patients the opportunity to write the reason why they gave that response if they want to. All responses will be anonymous.
The Friends & Family Test began on the 1st December and we hope to collect feedback via paper questionnaires, a dedicated website and through an iPad stand situated in our waiting room.
Each month, we will collect all the responses and publicise them for our patients to review. We believe this test is more relevant than our annual patient survey as we can collect feedback from our patients throughout the year and not just get a snapshot of your opinion of us from one month.
If you wish to go to the Friends & Family Test now, please go to:
The latest reports are available below:
Friends & Family Test - Aug 2015
Friends & Family Test Sep 2015
Village Surgery Jul 2015.pdf
Village SurgeryJune 2015 (1).pdf
Village Surgery May 2015.pdf
Changes to our On Line Service - SystmOnline
We are very pleased to announce that our internet service called ’SystmOnline’ has been very popular with our patients. It is a very easy to use website which enables you to:
View existing appointments
Book a 10 minute doctor's appiontment over the next four weeks.
Cancel an appointment.
View your medication.
Request repeat medication.
Change your contact details.
We are now able to offer our patients the opportunity to review their Summary Care Record (SCR) on line via SystemOnline. The SCR details the allergies and sensitivities, acute medications issued in the last 12 months and current and past repeat medications. Please see our 'Latest News' section for further details and how you can register for this service.
Summary Care Record
To view your summary care record online Click Here
Important: We are changing the system for ordering repeat prescriptions. Learn More...
(Site updated 05/02/2016)