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National Diabetes Audit

This practice will be participating in the National Diabetes Audit.  This important project enables the NHS to assess that diabetic patients are being provided with good care.  Please see the article entitled 'National Diabetic Audit' in our Further Information column on the right.

Surgery Closures and Alternative Clinics

The surgery will be closed for Bank Holiday Monday 31st August 2015 and for mandatory staff training on the afternoon of Thursday 17th September from 3.30 - 6.30 pm.   If you require urgent medical attention or advice and cannot wait until the practice opens, please phone the NHS 111 service. Calls to 111 are free from landlines or mobile phones (although the mobile will require a minimum of 1p credit to be in place).

On Saturdays and Sundays THE BOSCOBE AND SPRINGBOURNE WALK-IN CENTRE is happy to see patients no matter where they are registered.  It is open from 8.00 am until 7.30 pm and patients can simply turn up on the day to see either a GP or Nurse Prescriber.  The address is 66-68 Palmerston Road, Boscombe.  Please note that this is a walk-in service and patients will be seen on a first come, first served basis; there are no pre-bookable appointments.

999 should still be used in an emergency.


1. Care.Data - Patients' Frequently Asked Questions

2. Information on Dorset CCG wound formulary

3. Read more on use of Care Data and view Opt our forms here

4.   Please read about the Dorset Clinical Commissioning Group's Need for Change document which highlights plans for healthcare in the Dorset area via



We will be holding our annual Saturday morning flu clinics for all our patients aged 65 and over and those is a recognised 'at risk' group.  We shall be holding these clinics on the morning of:

3rd, 10th and 17th October 2015

Patients will be able to book a time slot from 1st September 2015 by calling our reception team on 01202 525252.  Further details of the 'at risk' groups will be published in due course.

A warm welcome from our staff to the Practice Website

May we take this opportunity to welcome you to our practice. We are very proud of the services we provide and hope we are able to fully support the health needs of you and your family. We are continually looking to develop our services and welcome any comment you may wish to make. We have a long established history in the area.


We practice quality family and personal medicine. We constantly monitor the quality of community and hospital care provided by your local hospitals to provide you with the best medical care. We co-operate with the Care Quality Commission, Dorset Clinicial Commissioning Group and the NHS Local Area Team to advance Primary Care and our long-established patients will have observed the many improvements in the service we offer.


The intention of this website is to make you aware of the services we provide, to help you use them as efficiently as possible, and to offer advice for common complaints. Please read the sections on repeat prescriptions and house calls. Our staff will be happy to answer questions or provide you with further information that you may require.


All patients at this practice are allocated a named GP (this is your registered GP). All new patients will be informed of her named GP within 21 days of joining the Practice.   You are still able/welcome to book appointments with the GP of your choice but your registered GP is responsible for your overall care. Should you wish to know who this is please ask the receptionist.


Please be aware that in order to maintain our standards, all incoming and outgoing calls will be recorded but no recorded data will leave the Surgery.

 Introducing the Electronic Prescribing Service

The Village Surgery has now introduced the Electronic Prescription Service. This service should make collecting repeat prescriptions easier and more convenient for you as this service gives you the option to ‘nominate’ the pharmacy you choose to get your regular medication or appliances from. Your GP will then send your prescription electronically to them directly and your medication will be ready for you to collect in about two working days. This will therefore save you a trip to the surgery just to collect a prescription form.

Further details are available in the information sheet below. If you decide you would like to use this service, please print off and complete a 'Pharmacy Nomination Form' shown below and pass it to our reception team as soon as possible so we can up date your details in preparation of our 'go live' date in July.

EPS Pharmacy Nomination Form

EPS Information Sheet



Travelling Abroad?

Patients who intend to travel abroad are required to phone through the surgery to find out exactly which travel vaccinations they require in advance of their appointment.  Find out more >>>

Update your Contact Details

You can update your contact details securely online. Click here to update your details


Friends & Family Test

Instead of a Patient Survey this year, this Surgery is going to participate in the Friends & Family Test which you may have heard about in the media recently.  This 'test' is really a very brief questionnaire but the first question must be 'How Likely are you to recommend our GP Practice to friends and family if they need similar care?'.  This will then be followed up by set responses - 'Extremely likely, Likely, Neither Likely or Unlikely, Unlikely, Extremely Unlikely or Don't Know'.  After that, a follow up question will be provided giving patients the opportunity to write the reason why they gave that response if they want to.  All responses will be anonymous.

The Friends & Family Test began on the 1st December and we hope to collect feedback via paper questionnaires, a dedicated website and through an iPad stand situated in our waiting room.

Each month, we will collect all the responses and publicise them for our patients to review.  We believe this test is more relevant than our annual patient survey as we can collect feedback from our patients throughout the year and not just get a snapshot of your opinion of us from one month.

If you wish to go to the Friends & Family Test now, please go to:

The latest reports are available below:

Village Surgery Jul 2015.pdf

Village SurgeryJune 2015 (1).pdf

Village Surgery May 2015.pdf



Changes to our On Line Service - SystmOnline

We are very pleased to announce that our internet service called ’SystmOnline’ has been very popular with our patients.  It is a very easy to use website which enables you to:

  • View existing appointments

  • Book a 10 minute doctor's appiontment over the next four weeks.

  • Cancel an appointment.

  • View your medication.

  • Request repeat medication.

  • Change your contact details.

We are now able to offer our patients the opportunity to review their Summary Care Record (SCR) on line via SystemOnline.  The SCR details the allergies and sensitivities, acute medications issued in the last 12 months and current and past repeat medications.  Please see our 'Latest News' section for further details and how you can register for this service.

Summary Care Record

To view your summary care record online Click Here

Online Prescriptions

Important: We are changing the system for ordering repeat prescriptions. Learn More...


(Site updated 18/08/2015)
Order your repeat medicationsCancel your appointmentAccess Appointment System
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