Appointments

We aim to see all patients within 48 hours of requesting an appointment. For this reason you will find it easier to book an appointment for routine or urgent matters on the day the appointment is required. Please ring 01202 525252 at 8.00 am on the day for the available choice of appointments.

There are, in addition, some appointments which may be booked up to 4 weeks in advance. Please note that your doctor may not be available on the same day and the same time each week. Please do not telephone the surgery with queries until after 10.00 am.

Please make an appointment either in person at the reception desk or by telephoning 01202 525252 between 8.00 am and 6.00 pm. The doctors run Surgeries offering 10 minute appointments. Please remember to let us know when you want to cancel an appointment as an awful amount of doctor and nurses time is wasted by patients just not turning up.

The surgery times and doctor availability are varied during the week between 8.00 am and 6.00 pm.

Please note the 8.30pm finish on Monday is alternated with Wednesday evening.

During the extended opening times (weekdays between 7.30am and 8.00am and either Monday or Wednesday between 6.30pm and 8.30pm)  the surgery is not contactable by telephone as these appointments are pre-bookable only.

Home Visits

Telephone 01202 525252

Please remember that home visiting is very time-consuming for the doctor. Up to 12 patients can be seen in surgery during the time the doctor can visit 2 or 3 patients.

Home visits are therefore only advisable when the medical condition of the ill person is such that attendance at surgery is not possible. When the medical condition does not prevent travel please make every effort to attend the surgery.

The doctors organise their work and allocate their visits at 11.00 am. Please call before then if a visit is anticipated. Late calls would therefore all go to a Duty Doctor who will be starting a surgery at 3.30 pm. Late requests for visits can thus compromise the service and lead to delay. Visits are usually performed between 12.30 pm and 3.00 pm.

Telephone Advice

Is it possible to speak to the doctor by telephone?

You can telephone our enquires/visits line 01202 525252 to speak to the doctor during our normal opening hours, 8.00 am – 6.00 pm and you will be given an appointment time when to ring in.

Emergencies will be connected through to the Emergency Doctor of the day where appropriate. However, for routine matters we would ask that you do not telephone to speak to the doctor during Surgery as this interferes with the continuity of a consultation. You will be given an appointment when a doctor will be able to speak to you after Surgery, for example 11.00 am – 12.00 noon and, dependent upon the doctor’s timetable.

Is it possible to speak to the Nurse Practitioner by telephone?

Yes, you can telephone 01202 525252 and an appointment will be given for you to ring the nurse practitioner.

Automated Booking Service

The Village Surgery now offers an automated way of booking, cancelling or checking your own appointments up to 24 hours a day.

You telephone the surgery as normal, and choose the option from the menu to use the Automated Booking Service. You will be given useful options to ensure that you get an appointment to suit your needs. One of the main benefits of this system is that you are able to telephone the surgery at any time – even when it’s closed! You can use this system to book appointments, cancel them when necessary or simply use it to check the time of your appointment.

All you need to use this new technology is a touch-tone telephone, your contact telephone number and date of birth.

When you telephone the surgery, select the option for the Automated Booking Service and then follow the simple instructions.

Remember – You can telephone the surgery 24 hours a day, 7 days a week.

Note - You must inform the surgery if you change your contact telephone numbers – your home and mobile.

It’s simple – just listen and follow the options given to you.